Technical/Support Staff

Based at Dalston

Jacqui Dodds

Practice Manager

I started with Paragon Veterinary Group in Oct 2003 as Co-ordinator. My family and I have a busy home looking after our horses, dogs, cat, chickens and sheep. As Practice Manager I have many aspects to my role, providing Client Care, dealing with Client Accounts, looking after Personnel whilst having a general overview of the Practice in addition to providing support to both the Management and Equine Teams.

Diane Armstrong

Centre Manager/ XLVet Co-ordinator

My name is Diane Armstrong and I am Centre Manager at Dalston I have been with Paragon since March 2002.
My role is varied and involves reception duties, stock control, staff training, building maintenance and I am the XL Vets Co-Ordinator for Paragon.

I have seen lots of changes over the years. One being the extension to the Dalston surgery which was completed in 2011, I worked alongside the builders to project manage this. We now have a fantastic new Reception area with 4 consulting rooms, a nurse’s clinic room and lots of room for all. Dogs and Cats now have their own waiting areas.

Outside of work I love travelling in this country and abroad. I have 2 wonderful grandchildren who I spend as much time as I can with and they keep me on my toes.

Julie Crawford

Coordinator / Credit Control

I moved up to Cumbria in 2007 . I am born and bred from the fabulous city of Liverpool. I worked on reception in a busy veterinary hospital in Liverpool for 4 years.  
I joined Paragon in 2009 as practice co ordinator and I also work alongside management as part of credit control. My role within the practice is to organise the veterinary diary, arranging Large animal and Equine call outs. I deal with small animal enquiries on the phone on a daily basis. I’ve recently rescued my dog Vinny and enjoy taking him out for walks.

Andrea Longcake

Head Receptionist - Dalston

I am Head Receptionist based at Dalston.  My main roles in the practice are working in reception, ordering and control of stock.  I am a qualified SQP (suitably qualified person) in small animal, farm animal and equine. This involved studying and a final exam to qualify which gave me the understanding and authorisation to prescribe most wormers and flea treatment.

I have two grown up children who have now left home and three dogs Jake, Skye and Maddie who i enjoy taking for walks with my husband Philip.

Jenna Hickson - SQP

Farm Vet Tech and Administrator

I joined Paragon in December 2018, as a Farm Administrator and Vet Tech this work involves disbudding calves, calf monitoring and mobility scoring.
I am also a qualified SQP (suitably qualified person) in farm animal, small animal and equine, which allows me to authorise and prescribe wormers.

I grew on up on our family farm in Cumbria, since then we have moved to Northumberland where we have Beef, Sheep and Arable. Here I keep a small flock of Texel ewes.

Before I joined Paragon, I worked for an Agricultural merchant for nine years.

In my spare time I like to help on the farm, horse riding and socialising with friends.

Dawn Allonby

Receptionist - Dalston and London Road

I am a Co-ordinator and Receptionist at the Dalston surgery.
I come from a farming background - my Dad and Grandad were both Fell Farmers in south Lakeland, and several members of my family have been involved in Fell Pony breeding. 
My own career has been in the tourism sector, so this is quite a change, but I'm really loving it!
I love to read - when I get the time - and I used to be a very keen horse-rider, though I haven't been in the saddle for ages.

Suzanne Pollock

Business Manager

I joined Paragon in August 2008 having worked at a local Accountancy practice.

I started my role as Accounts Assistant and during the past 10 years my role has progressed and evolved into a Management position of Finance Lead.  We have recently converted our Accounts package to Cloud Software and are heading towards a paperless office!

In my younger days I was an active member of Raughton Head Young Farmers and held various posts.  My highlight was performing in the National Entertainment Finals at the Winter Gardens Theatre in Blackpool.

Outside of work I enjoy socialising with friends and family and I have recently joined the gym, I never thought I would get out of bed before work to attend a class so I have shocked myself!

Joanne Laidlow

Accounts Assistant

I joined Paragon in May 2014 as a part-time Accounts assistant.  My hobbies include cycling, swimming & spending quality time with my two daughters.  We have a black lop eared rabbit called treacle whom we regularly take for a 'Hop' on his lead!

Emily Tinning

Farm Vet Tech and Administrator

I joined Paragon in October 2015 as Farm Animal Administrator based at our Dalston branch. I now also do Vet Tech work such as disbudding calves, calf monitoring and mobility scoring.

I grew up on our family dairy farm. I previously worked for an accountancy company preparing farm accounts and prior to that for a finance company for 5 years from leaving school. 

Outside of work I enjoy helping out on the farm, fell walking and socialising with friends. 

Gina Harrison

Accounts Administrator

I joined Paragon in March 2018 as a part time Accounts Administrator.  I grew up on our family farm and have worked in accountancy practices for the last 14 years preparing accounts and tax returns.  I have also gained my Association of Accounting Technician (AAT) qualification.

In my spare time I enjoy running, cycling and spending time with my partner Warren, teenage step daughter Kaylee and our baby girl Anna.

Alison Taylor

Receptionist - Dalston and Newbiggin

I am from a farming family in Sedbergh, and am now married to a farmer and we have 3 children, I love all animals and enjoy seeing the variety of animals that attend the practice.
Any spare time I spend taking the children to all their activities or helping out on the farm.

Rosie Dunbar

I came to work at Paragon in May 2014  as a Veterinary Receptionist after many years in a career working in a public relation and communications role.
I have always loved animals, wildlife and the country side, so to change to a career where I could be around animals in my work brings me a lot of satisfaction.  I am proud to be part of such an excellent team at Paragon.
I have a three year old very energetic fox red Labrador called Charlie who I love to walk in the countryside and on the beach.
My partner and I share a love of travelling and have visited many European cities, experiencing the different cultures.

Karen McNeil


I am a part time practice co-ordinator based at Dalston working along side Julie Crawford. I have been around farming all my life most recently relief milking on local dairy farms. Before taking time out of work to have children I worked as administrator for an agricultural/plant machinery dealer. In my spare time I am kept busy with my 2 children Finn and Paige and our labradoodle. We enjoy attending agricultural shows and auctions as I have a keen interest in dairy cattle and horses and hope to be able to return to horse riding in the near future. 

Based at Newbiggin

Jane Holland

Practice Coordinator

I am practice co-ordinator and telephonist based at Newbiggin; my duties include organising the vets visits and data inputing. Outside of work I enjoy helping at home on the farm. I have two sons who keep me busy too!

Paul Robinson

Large Animal Technician
I joined the Paragon team in 2014 in a Large Animal Technician role after many years experience working as a herdsman on mixed farms. 
My role includes care of the resident farm livestock at the Newbiggin centre and support for the cattle advanced breeding, sheep embryo transfer and sheep A.I. programmes. 
A native of Cumbria I am married with two grownup children. My interests outside of work include music, travel, landscape photography, football and American Football.

Kelly Smith - BSc (hons) SQP-J

Equine Technician

I have worked at Paragon since October 2008, currently only working part time due to family commitments.  Prior to working here I had just completed an Equine Sports Science degree at Nottingham Trent University.  I work within the equine department at Newbiggin, both on and off site and occasionally assist with other large animal work.  I am responsible for looking after the equine in-patients at Newbiggin and assisting the vets with clincal work.  I also help to organise the equine diary, liase with clients and complete office paperwork.

Outside of work I have two small boys; James and Charlie.  I also have a few horses at home; ranging from a youngster to a kids pony. I compete at BS shows where possible..

Sian Edwards - SQP-J

Equine Technician

I joined Paragon in November 2017 to work within the equine department.  I am responsible for the day to day care of any inpatients at Newbiggin and assist the vets with any clinical work. I also help to organise the equine diary, liase with clients and complete paperwork. 

I have had horses for many years and have previously worked on an Eventing yard.  I currently own Lili and Flea whom I plan to compete on locally both at dressage and eventing.

Alison Taylor

Receptionist - Dalston and Newbiggin

I am from a farming family in Sedbergh, and am now married to a farmer and we have 3 children, I love all animals and enjoy seeing the variety of animals that attend the practice.
Any spare time I spend taking the children to all their activities or helping out on the farm.

ET at Newbiggin

Jenny Turner

Advanced Breeding Project Manager

I have been working for Paragon Veterinary Group since 2011 in my role as Advanced breeding Project Manager. I am currently managing two Technology Strategy Board Collaborative Projects involved with IVF in Cattle and Genomic Selection of Bovine Embryos, supporting Stuart Mullan and David Black who are leading this initiative.
Outside work I live on a farm with my husband James and we keep a variety of interesting animals including hens, waterfowl, wallabies and reindeer. I have two grown up children Kate and Daniel and one little granddaughter in Scotland who I see as often as I can.

James and I are currently renovating a small derelict farm which is taking up most of our time and energy and we are the proud owners of 5 Longhorn cattle. I am a keen swimmer and enjoy walking when I get any spare time!

Charlotte Smith

IVP/E.T Laboratory Manager

I joined Paragon in the summer of 2013 as part of the activf ET team after finishing my studies in Biomedical Sciences at Sheffield Hallam University. I am part of the commercial and research teams that deliver bovine IVF and Embryo transfer.

I live at my family home on a hill farm. I enjoy many sports and social activities but mainly pursue passions in Horses and Rugby.

Emily Arter

IVP Laboratory Technician

I joined Paragon's Advanced Breeding team in November 2016, where my main role is as an IVF lab technician. My other roles include ET and OPU lab technicianing as well as kit sterilisation and packing.

Outside of work I enjoy an array of sports and outdoor pursuits. I have recently started doing triathalons which keeps me busy alongside competing my horse.


Karen Smith

E.T General Assistant

I joined Paragon's Embryo Transfer team in 2013. My main role is as a flush and IVF technician. My other duties include sterilising and preparing kits, and record keeping.

Outwith work my time is mainly spent helping on my parent's beef, sheep and arable farm and on my boyfriend's dairy farm.

Jackie Edgar

Embryo Technician
I joined the Paragon Advanced Breeding team in summer 2014, having previously worked on a dairy farm and studied Animal Science at Newcastle University. 
Outside of work I am the secretary of a small agricultural show and spend most of my spare time working on the family hill farm.