Privacy Policy

This Privacy Policy explains how Paragon Veterinary Group uses any personal information we collect about you.

What information do we collect about you?

We collect some personal details about you when you register with us and we will continue to check this information is up to date and relevant when you visit or contact us.

Should you use our website information on usage is collected using cookies.

We also collect some information when you voluntarily complete customer surveys, provide feedback, participate in research studies or participate in any competitions we may be running.

How will the information be used?

We collect the information to make sure you have a unique account with us and can be identified on repeat visits so we can access the correct history for your animal(s).  We also use this information to send you treatment reminders and, if you agree, newsletters and other marketing material.

The information we collect from the website is used to make improvements to the website.

We occasionally need to share your information with third party service providers, but only if this is necessary or reasonably required for the purposes stated above. Such third party service providers are not entitled to use your information for their own purposes. Some of these third parties may be located outside of the United Kingdom, including in countries where data protection laws might not exist or be of a lower standard than the EU.

We will not share your information with third parties for marketing purposes.


We would, if you agree, like to use the information to be able to contact you about your animal(s) health by sending reminders about treatments and vaccinations due.

We would like to send you information about our services with regular updates about Paragon Veterinary Group in the form of newsletters.

We would also like to contact you about new services or promotions that we think would be relevant to you.

If you consent to receive marketing from us, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please phone us or email to [email protected]

Access to your information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email [email protected]. There may be a small admin charge for this service.

We want to ensure that your personal information is accurate and up to date. You may ask us at any time to correct or remove information you think is inaccurate.

Cookies for website use

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Changes to our privacy policy

We keep our privacy policy under review and this may be updated at any time. This policy was last updated on 30th January 2020

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: [email protected]
By phone: 01228 710208 or 01768 483789
By post: Paragon Veterinary Group, Carlisle House, Townhead Road, Dalston, CA5 7JF.