During the current Coronavirus restrictions we are trying to offer new ways of helping the pets under our care whilst limiting unnecessary travel/social interaction.
There has been an easing of the regulations on what can be prescribed without seeing an animal has been relaxed slightly during the current restrictions. This means we can use our clinical judgement to sometimes provide medication without the need to do a full examination of your pet.
Telephone consultation have a £17.50 fee for the vet's clinical judgement and time. If your pet then does need seen in the 7 days following that charge for the same condition we will discount the consultation charge by £17.50.
Please be aware that the vets are not always instantly available to speak to you, but we guarantee a vet will get back to you on the same day to discuss your concerns.
We have always been able to offer advice over the phone to clients and this has not changed in the current situation. If you need some veterinary advice we are always just a phone call away and happy to help.